Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

▤ Summary

The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. The Aspect-LiveVox solution delivers advanced contact center capabilities via a simple cloud, OpEx model to: Mike Bourke, Aspect SVP and General Manager, describes the advantages of integrating solutions with LiveVox: “Aspect EQ Workforce Management gives customers all of the benefits of cloud delivery, including being able to convert capital expenditures to operating expenditures, enabling rapid scalability, eliminating software and hardware maintenance, while providing the lowest possible total cost of ownership. Not only did we integrate the technology platforms, but also we collaborated on a new monthly flex model for WFM capacity so enterprises can add short term campaigns or manage seasonal growth in the most cost effective manner.” Using Aspect EQ Workforce Management with LiveVox capabilities, contact centers can take advantage of a rich set of advanced outbound WFM features such as multiple trial schedules for testing new outbound calling scenarios and complex employee preferences to accommodate agent personal schedules. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

▦ Linked Companies

LiveVox

$500M to $1B