Many shoppers would use AI tech if it saves time and money
Summary
L’Oreal and The Home Depot reported at a South By Southwest panel that AI technologies are becoming necessities for engaging customers. Alibaba and Guess recently joined to pilot a FashionAI concept store in Hong Kong. And Marks & Spencer recently reported that it replaced its entire call center staff with an AI system, and will reassign the 100 workers to customer-facing jobs in stores. "Consumers will ultimately accept, use and want AI benefits in their personal technologies, but this will not happen overnight. Gartner advises tech product managers to downplay the voice and facial recognition technologies for identification, especially if targeting an older population.
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SLI Systems
$10M to $25M