Salesforce.com rolls out 'Service Cloud,' eyes social networking connections | ZDNet
Summary
Salesforce.com has unveiled its Service Cloud, a customer service application thats designed for cloud computing and plugged into conversations that occur on Google, Facebook and Amazon. It appears that the Service Cloud is a part of the InStranet integration. While the details of the Service Cloud seem a bit fuzzy--Dennis Howlett will dissect later--the main pitch here is that Salesforce.com is trying to link up social networking and customer service. The idea isnt exactly unique as Oracle and SAP have similar efforts underway. However, Salesforce.com is more likely to provide these linkages quicker given its a software as a service vendor.
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Customer Service & Support
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InStranet
$1M to $5M