Network World - IT staffers troubleshoot wired nets from handhelds
Summary
“But this just means you have to go find a PC [to fix anything],” says Tony Rizzo, research director, mobile technologies at The 451 Group consulting firm. The software emulates the menu items and field names of Microsoft Active Directory, Windows and Unix servers and databases, and routers and switches. He says the tool “hastens troubleshooting and makes life more flexible for on-call staff.” He recounts, for example, an employee on his boat restarting a print spooler service that had gone into “hang” mode. Another ING staffer in a movie theatre unlocked an account for a user who unknowingly had the CAPS LOCK function turned on and had run out of bad password attempts. Johnson Smith Company, which sells novelties and collectibles through several catalogs, uses a number of Idokorro’s products, including Mobile SSH (Secure Shell) to Telnet from BlackBerries into Cisco equipment.