LiveVox Offers a Sneak Peek of its Big Data-Driven Business Intelligence & Analytics Suite at CRS 2016
Summary
SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will host the first-ever Compliance and Analytics (C&A) Learning Hub at the 2016 CRS conference. On the rationale behind the C & A Learning Hub, Dusty Whitesell, Chief Evangelist, LiveVox, Inc. states, “In an environment where compliance concerns continue to impair productivity, optimizing efficiency has never been as challenging and critical to a business’ ability to remain competitive. Utilizing big data was not a common practice in collection and recovery contact centers because the cost barrier was simply too high - but that is no longer the case. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way.
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