CallMiner Raises $75M From Goldman Sachs
Summary
CallMiner, a provider of artificial intelligence-enabled speech and customer interaction analytics, has raised $75 million in a “late-stage, growth equity” round from Goldman Sachs. So, essentially its goal is to help companies grow revenue by reducing customer churn and driving improvement in their marketing process, for example. They include Encore Capital, Otter, and Homeserve USA.From 2017-2019, CallMiner has had a compound annual growth rate in excess of 35 percent, according to Bernard. The company plans to use its new capital to get into adjacent market segments, expand its international presence by going deeper into Europe and into Asia-Pacific, and Latin America, and toward further product development. Those adjacent market segments include branching out into customer experience, fraud and robotic process automation, according to Bernard.
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