Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-from-Home Deployments Within 48 Hours
Summary
AUSTIN, Texas--(BUSINESS WIRE)--Approximately 90 percent of global organizations currently use an on-premise solution for their contact centers*, leaving them ill-equipped to manage the rapid scaling and remote work requirements necessitated by the spread of the coronavirus (COVID-19). With CxEngage Rapid Response, organizations can quickly implement flexible remote work policies while maintaining continuity for both agents and customers during the global health crisis. Right now, this is a vital need for large contact centers.” Built on AWS, CxEngage empowers organizations to rapidly onboard and enable distributed or remote agents without requiring anything more than access to a browser. Once enabled, organizations can more easily designate agents to work from home, either entirely or on a rotating basis, to complement onsite contact center staff during peak times and to augment capacity. Last week, Lifesize unveiled an offer making all organizations impacted by the coronavirus worldwide immediately eligible for an unlimited number of free licenses to use the company’s cloud-based video collaboration platform for six months.
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