Communicating During a Crisis Is Critical (COVID-19) Axxess
Summary
With the home healthcare community serving the population most vulnerable to the coronavirus (COVID-19), it is understandable that organizations would focus immediately and primarily on patient care. Having the entire team understand where things stand and having them able to serve as knowledgeable messengers will be important in helping people remain calm and act appropriately while minimizing panic. Establishing a good process for organizing, reviewing and maintaining communication in a thoughtful way can help ensure proper messaging to all of your audiences. Axxess has created a special COVID-19 Resources page with links to best practices and the latest information from various organizations. It may be useful to create a template for the communication to help remind yourself of important things to address on an ongoing basis (i.e., latest news, operations, etc.).
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