Talkdesk Announces Enhancements to Explore and Studio for Comprehensive Business Intelligence and Easy Customer Journey Customization
Summary
For businesses to successfully navigate the COVID-19 crisis, contact centers must be equipped with the proper tools & technology to facilitate quick and easy customizations to stay ahead of volume fluctuations and trends. Many contact center platforms, both on-premises and first-generation cloud systems are cumbersome and complex, requiring skilled IT professionals to make call routing adjustments, customize an interactive voice response (IVR) menu or develop data visualizations. Despite this need for speed, legacy on-premises and first-generation cloud contact systems lack the flexible architecture to make quick changes and are reluctant to hand over the reigns of customization to their users,” said Tiago Paiva, chief executive officer, Talkdesk. The announcement of Explore custom calculations and Studio Functions demonstrates Talkdesk’s commitment to driving the contact center solutions industry forward through innovation by putting unparalleled control and flexibility in the hands of the user. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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