Best practices for selecting an AI chatbot platform
Summary
If a platform doesnt have business logic that can account for such cases, then oftentimes companies decide to just dump the entire policy into the chatbot and let the user figure it out. So choosing a platform that allows for easy personalization is absolutely critical to creating a successful AI chatbot for your office. Thus, in order to allow the AI to get smarter with time, it will require the help of humans that sift through all manners of reports: Then of course there is the even more valuable category of user feedback. Ideally your platform allows users to vote on every answer the chatbot gives using little 👎/👍 buttons in the UI, followed by an optional comments field. Most SaaS solutions will allow you to use a centralized agent for each channel they support so that you can just add the services generic chatbot to your instance of the chat platform you use.
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