MeisterTask Streamlines Customer Service with Direct Zendesk Integration

▤ Summary

Munich, Germany, May 23, 2016 --( MeisterTask provides a visual, customizable environment for teams that adapts to their individual workflow and ensures higher levels of productivity through task automations.“As a SaaS company with more than 5 million users and a relatively small team we know how important efficient communication between the customer service and product departments is,” said MeisterLabs Managing Director, Till Vollmer.Munich, Germany, May 23, 2016 --( PR.com )-- MeisterTask, the intuitive multi-platform task manager developed by MeisterLabs, today announced the launch of an integration with Zendesk, Inc., the leading cloud-based customer service software company.As soon as tasks are completed, their corresponding tickets get updated in Zendesk and the agents can notify the original requesters about the status.“As a SaaS company with more than 5 million users and a relatively small team we know how important efficient communication between the customer service and product departments is,” said MeisterLabs Managing Director, Till Vollmer.After field testing the integration for over a year now, our agents are able to report significantly increased turnaround times and customer satisfaction rates at a consistent 99%.”Using MeisterTask’s Pro feature “Section Actions”, service agents are able to automatically forward tickets as tasks not only to one specific project board, but to an infinite number of boards.“Section Actions are a fantastic way to extend the functionality of our Zendesk integration, which by default connects exactly one Zendesk account with one MeisterTask project board.

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MeisterTask

$1M to $5M