Consumers Energy Partners with Uplight to Empower Utility Customers With Personalized Tools Enabling a Transition to Clean Energy
Summary
“As part of our Clean Energy Plan, we’ve set a yearly goal to help our customers decrease their energy usage by 2 percent, and we sought out Uplight’s partnership to help us meet our ambitious goal,” said Brian Rich, Senior Vice President of Customer Experience & Technology and Chief Customer Officer at Consumers Energy. Orchestrated Energy’s unique behavioral science allows the utility to customize a day-ahead schedule for the customer that pre-cools their house based on weather forecasts, the thermal envelope of the house and the load-shifting needs of the grid. Uplight is powering the customer energy experience for more than 85 electric and gas utilities around the globe. Connected by a unique Energy Personalization Architecture, Uplight’s platform blends advanced data science with energy-specific analytics, enabling utilities to create personalized customer experiences that improve customer satisfaction, reduce service costs, increase revenue, and deliver sustainable energy outcomes—all in a simple, fast, and cost-effective way. A certified B Corporation, Uplight is on a mission to build a more sustainable future by accelerating the clean energy ecosystem.
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