Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
Summary
This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for customers. The enterprise chose Five9 for its deep Salesforce integration, call routing, visual IVR, chat, email, and screen pops. They also needed virtual private networks (VPNs) for multiple locations, as well as data center connectivity, quality management, and speech analytics – which Five9 delivered. “We have a great relationship with Salesforce and being able to show how we work as one team really made a difference for this customer,” said Dan Burkland, President, Five9. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results.