NovelVox Introduces the CTI Connector and Unified Agent Desktop for Cisco Call Manager (CUCM)
Summary
Whereas, NovelVox CTI Connector for CUCM is embedded in the CRM application to offer personalized telephony solutions for improved caller experience. With the importance of inter-team communication in mind, NovelVox has introduced a phonebook (Global/Company/Agent) within the connector to equip agents with instant support to handle calls efficiently. NovelVox CEO, Amit Gandhi states, “NovelVox has pioneered the art of delivering exceptional caller experience with technology and UCM integration with CRM is another step in this direction. Our agent desktop and CTI connector for Cisco Unified Manager has all these features to enhance the agent’s performance and deliver high-quality caller experience. With over 150 global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail, NovelVox has the experience to create customized solutions for any industry.
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