ServiceNow Named a Leader in Governance, Risk and Compliance by Independent Research Firm
Summary
According to the report, ServiceNow “takes an active role in helping customers build a GRC strategy...” The report states, “ServiceNow has masterfully executed against an aggressive product roadmap, transcending its ITSM roots and making its way onto many RFP shortlists. The vendor is laser focused on driving user adoption and engagement and has designed workflow to contextualize the user experience and delivered built-in features including a mobile app design studio and a natural language processing-enabled virtual agent to make using the platform as easy as possible. ServiceNow takes an active role in helping customers build a GRC strategy and articulate the value of its program within a customer’s organization.” Vasant Balasubramanian, ServiceNow’s head of risk products, notes that, “ServiceNow is transforming the world of work by putting governance, risk management and intelligent automation capabilities for compliance at the core of its offerings to better drive digital transformations. We believe that this recognition by Forrester underscores the power of the Now Platform to deliver workflows that make it simple and intuitive for our customers to meet governance and compliance requirements, and ultimately manage enterprise risk in real time.” The Forrester report states, “As businesses demand greater visibility and agility to respond quickly to changing market dynamics and evolving threats, the leading GRC platforms leverage artificial intelligence, machine learning, and natural language processing capabilities to digitally transform risk and compliance. Our cloud–based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.