City of Buffalo Expands Relationship with Infor Public Sector to Create Enterprise-Wide Approach to Government Operations

▤ Summary

“The expanded use of the Hansen 8 suite will enable us to streamline our business process flows, enhance agency-wide interdepartmental communication, centralize unique billing, and automate our process of inventory and work management systems.” The city has expanded its existing deployment of Hansen community development and regulation (CDR) software from Infor Public Sector with the addition of new modules including CDR Billing, Business License and Trade License, and is in the process of implementing Building Permits, Code Enforcement and DynamicPORTAL, which will enable citizens and contractors to file for and check the status of building permits online 24/7.Fleet maintenance and asset information can be accessed by all users, enabling the city to utilize forecasting strategies for effective preservation and optimization of equipment.“The Hansen 8 enterprise approach consolidates business processes into a single, seamlessly integrated system, which enables governments to increase interdepartmental communication and visibility, improving workflow and collaboration.” About Infor Public Sector Infor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency.Fleet maintenance and asset information can be accessed by all users, enabling the city to utilize forecasting strategies for effective preservation and optimization of equipment.“By integrating the asset management solution, we will better manage our fire department’s assets and fleet by consolidating maintenance and repair information into a single database for quick access,” added Petrucci.The addition of the Hansen 8 CDR Billing, Business License and Trade License solutions will enable centralized billing for all functions of the Economic Development, Permit & Inspection Services department, including license renewals, rental registrations and demolition activities.“The Hansen 8 enterprise approach consolidates business processes into a single, seamlessly integrated system, which enables governments to increase interdepartmental communication and visibility, improving workflow and collaboration.”About Infor Public SectorInfor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency.

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Infor

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