Petnet goes offline for a week, can’t answer customers at all
Summary
Petnet began posting messages on Twitter on February 14 advising customers that some of its SmartFeeders "will appear offline," although they still would nominally work to dispense food. Finally on February 21, a full week after users began to notice something was amiss, Petnet said it had resolved the problem and would be pushing a reset and an update to affected customers. "Does that same third party pick up your phones, answer your emails, pay your lease (property address is available for rent) and support your customers?" Ars request for comment sent to the press contact Petnet lists on its company website bounced back with an error indicating the email address does not exist. Petnet lists several investors on its website, including Petco, iRobot (the company behind Roomba), Amazon, a handful of private equity firms, and, inexplicably, Major League Baseball.