Ask the Thought Leaders: What’s The Future Of Retail?

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Summary

To learn what the next 20 years of retail may look like, we spoke with 10 industry thought leaders and asked them one question: This is what they shared with us… “Ultimately, business intelligence (BI) transforms data into Wow, just what I wanted! Consumers will now interact with retail transactions directly in their home, office, school or recreation venues, and the notion of the sales clerk or staff will differ dramatically. There will be a proliferation of larger and more Costcos, and smaller and less single label flagship stores.” “Globalization and technology adoption are not an option, they are the keys to business survival. To streamline these backend processes, digital marketplaces will take over and the adoption of more visual, collaborative and social tools will drastically increase as retailers begin to shop just like consumers. But, what they are going to find is that people aren’t dumb and will rightly ask, “Why can’t I do all this from home?” Then, retailers will shift back to what makes them special; human-to-human interaction.” “During the last several decades, the concept of shopping has consistently evolved.

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