iAssist for Cisco Voice Portal
Summary
The use of an Interactive Voice Response (IVR) is a great way to help customers access businesses efficiently. These modules deliver functionalities that everyday customer interaction scenarios demand. The most popular mechanism of executing satisfaction surveys in a Contact Center is manual calling. • Configure different type of surveys for different types of customers • Integrate with CTI engine to collect agent ID for agent surveys Store Locator allows retailers to activate features for their customers to locate the nearest stores based on zip code or city names. Cisco Unified Customer Voice Portal (CVP) delivers intelligent, personalized self-service over the phone.
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