Avtex Offers InteractionSync for PureCloud on the Genesys AppFoundry
Summary
MINNEAPOLIS--(BUSINESS WIRE)--Avtex is pleased to announce the inclusion of more than a dozen applications on the Genesys® AppFoundry – a dedicated customer experience marketplace. The application merges the features of PureCloud to handle queuing, routing, measuring and reporting while synchronizing key data to Dynamics 365 to produce exceptional customer experiences. “With applications like InteractionSync for PureCloud, we are able to streamline the contact center environment, improve employee and customer experiences and further optimize the various technologies already in use by our clients,” said Seeds. “This is just one great example of innovation built upon the strong and flexible foundation offered by the Genesys platform.” InteractionSync for PureCloud is the latest internally developed application released by Avtex. The company’s is recognized as a top Microsoft and Genesys Gold Partner, these partnerships help provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more.
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