Travel and Transport Reports that Traveler Satisfaction Trumps Savings & Compliance
Summary
“Employees travel for a number of reasons, many of which involve securing new business or nurturing existing profitable relationships. You can’t do that effectively over the long term if you are rushing to make connections or stressed by unsafe lodging.” In an industry that is, like others, pressed to make budget dollars stretch farther, it is somewhat surprising that hard dollar savings fell behind traveler satisfaction. Yet, Joel Bailey, SVP, Customer Solutions with Travel and Transport says people have to be at their best to deliver results that drive growth for their organizations. When they’re satisfied and feel supported, they’re more productive and the bottom line is healthier as a result,” said Bailey. With corporate travel expected to see its highest rate of growth since 2011, and technologies like AI, IoT and voice technology creating new efficiencies, travel buyers aren’t likely to change their priorities anytime soon.