Understanding ServiceNow in 2020: The 2020 ServiceNow Insight and Vision Report Reveals Digital Transformation Strategies, Platform Successes, and Industry Trends
Summary
ServiceNow has now successfully positioned itself into the Enterprise fabric for the world’s leading companies, backed by a nearly 20 percent growth of organizations using four or more applications of the platform. However, the Report also explores the construct that there are many layers to successfully building this digital tapestry of the future including insights on tactical and operational challenges that have the power to inhibit overall growth. Digital Transformation and ESM strategies have hit wide-scale adoption – and investment in the entire ServiceNow Platform rose significantly in the past year. In the inaugural survey, the company received 325 unique responses and 250 write-in comments on strategic roadmaps, all of which confirmed the anecdotal insight the consultancy was seeing of Digital Transformation’s significant impact in the trenches of Service Management. One of the Boston breakout start-up successes, Acorio was named a 2020 Best-of-the-Best professional service firms by SPIs and made the Inc. 5000 Fastest Growing Companies list in both 2019 and 2018.
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