5 Reasons Why You Should Stick with Email Support
Summary
We try new fitness fads and diet crazes… But there’s a reason that things like the little black dress, plain old chocolate chip cookies, and email exist and are still vastly popular: they work. “There isn’t much to sending or receiving email and that’s sort of the point,” observed Aaron Straup Cope, the Cooper-Hewitt Design Museum’s Senior Engineer in Digital and Emerging Media. Despite the fact that many companies are building experiences and tooling around email, the very function and technology at its core have changed little since it’s introduction decades ago. Bells and whistles can be neat and helpful additions to your support functionality, but having something at the core that (for the most part) just works is priceless. By focusing on providing excellent email support, you ensure that you create stable experiences for all of your users across the board, whether they’re contacting you from their desktop computer, iPhone or tablet.
