Why Are Standards Important, and How Do We Get Our People to Follow Them?
Summary
When we follow standards, it allows us to establish, measure and assure a level of quality, and predictability to our clients, and to one another. Why the standard or level of quality is important is key to providing context and meaning for the person involved in the work. It is better to explain that by pulling and terminating cables, and testing them to a standard, it reduces or eliminates the chances of having to come back to the job site and do it again. Providing hands-on (their hands on) training on how to fulfill the standards, is fundamental – and doing it with all of the technicians builds a shared sense of camaraderie, responsibility and accountability. This is a guest post from our partners at Navigate Management Consulting, and was written by Brad Malone.
Classifications
AskAI Classifications
LabelsLinked Companies
