Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing
Summary
MIAMI, Dec. 5, 2018 /PRNewswire/ -- Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced the refinancing of its credit facility. Dating back to Sitel Groups merger with ClientLogic in 2007, the company faced financial hardships with a debt ceiling of $800 million and a steep interest rate of 11 percent. "The fact we were able to complete this refinancing in todays economic environment is a testament to our track record, our ability to generate sustainable operating results and our bright future. The group is comprised of industry-leading firms providing business process outsourcing, digital customer experience, training and talent management, technology and innovation and consulting and analytics solutions. With over 30 years of industry-leading experience, Sitel Groups 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25+ countries.