Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Summary
MIAMI, July 10, 2019 /PRNewswire/ -- , one of the largest customer experience management companies in the world, today announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact center industry. "With a seventh consecutive year of recognition for our excellence in the contact center industry, we are committed to continuing to lead the market with ongoing innovation and implementation of solutions and offerings designed to enhance the human customer experience." Investments in talent, learning & development initiatives, and flexible staffing models, such as WAHA, have also enabled it to drive high agent engagement and deliver superior CX. With a focus in the right areas, backed by sound investments, Sitel has created opportunity for itself to tap on to a rapidly expanding demand for digital CX in the market," said Skand Bhargava, Practice Director, Everest Group.