Coveo In-Product Experience Intelligence Delivers Contextual In-App Support
Summary
“Subscription-based companies need to deliver experiences that drive usage, engagement and broader adoption of their online offerings,” said Coveo Chairman and CEO Louis Tetu. Static, generic help tools don’t understand where the user is within the application and do not update dynamically based on the evolution of documentation and training material. Instead of requiring users to sift through static help content or leave their workflow to access a self-service portal, Coveo In-Product Experience Intelligence continuously presents the most relevant information right within the context of the application. Application developers can employ this feature by adding just one line of code to their service, and then manage it right within the Coveo Experience Intelligence Platform administration console. “AI provides the means for delivering easily scalable, low-touch and no-touch help solutions that are a vital part of creating a compelling service.” Nigel Piper is the executive general manager of customer experience at Xero.
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