Pegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire
Summary
Alan Trefler made his fortune through founding Pegasystems, which sells software that helps businesses engage with their customers. So it’s no small bit of irony that when Trefler was trying to help Pegasystems win one of its first big customers, he employed a remarkably low-tech tactic: antique repair. Upon arriving, he encountered a distraught customer service manager: Her daughter had broken a family heirloom plate, and Thanksgiving was coming up soon. While the Bank of America employee rejected his initial offer to fly the plate across the country and repair it in his family shop, she acquiesced to Trefler mending the porcelain on her desk when he next visited their office. “I think that profound sense of responsibility was inculcated into me and my family at a very early age.” For more on Trefler’s earliest business lessons, watch the video above.
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