TTEC Signs Strategic Partnership With Pegasystems
Summary
TTEC Holdings — a leading digital customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic brands — announced a strategic partnership with Pegasystems. As a Pega Premier Gold Partner, Serendebyte delivers a community of engineers and deep experience in automation solution development to optimize and improve front- and back-office interactions. “We are excited to go to market together with unparalleled solutions that empower human-centric digital transformation at the world’s leading organizations.” Clients have already benefited from the TTEC-Pega partnership and they saw substantial time and cost savings in customer-related processes via intelligent automation. And as part of the strategic partnership, TTEC and Pega will go to market together, accelerating autonomous and augmented CX across the front, mid and back office to enable a one-office contact center solution for customers. “As consumers demand better customer experiences when interacting with contact centers, organizations need the technology to modernize and optimize their operations to meet these high expectations,” added Eric Musser, VP of Partner Ecosystems at Pegasystems.
