Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Summary
With Observe.AI, top brands can unlock conversational insights across 100% of their calls and coach agents to improve the customer experience. “Legacy speech analytics systems fail to meet today’s demands because they’re disconnected from agent coaching and training, take months to implement, and offer historically low transcription accuracies,” said Swapnil Jain, CEO and co-founder of Observe.AI. Observe.AI, the leader in AI-powered Speech Analytics and Quality Management for contact centers, turns agents into top performers. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, organizations quality check 100% of calls, ensure compliance, and offer targeted coaching. To help our partners grow their businesses, weve assembled the best support organization in the industry, which includes cybersecurity, SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers.
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