How To Organize Your Support Team Meetings More Effectively
Summary
If you do not currently have a process for providing recognition and constructive or positive insights within your company, it is a huge opportunity that will prove valuable for keeping team members aligned and excited. They are not meant to solve all problems proposed, but rather assign ownership or collaboration teams and provide understanding to current or foreseeable roadblocks. With larger support team meetings including remote participants, make sure questions from the room are repeated clearly, and chatter and side conversations are discouraged. Including remote employees is especially important if they serve the same customers, are working on the same projects or have a specific knowledge set the team needs. When you ask for opinions regularly and help show individual contributors that their experience is valuable outside of just answering customer questions, it makes them feel more invested in the success of the team overall.
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