Freshworks Buys AnsweriQ

General News

▤ Summary

Freshworks Inc., a San Mateo, Calif.-based customer engagement software company, acquired AnsweriQ Inc., a provider of ML and AI for larger enterprises. Freddy will incorporate AnsweriQ’s AI to learn from ticket data and agent actions within the Freshworks Customer-for-Life Cloud and improve customer self-service capabilities. Freshworks also announced that AnsweriQ CEO Pradeep Rathinam has joined the senior executive team as chief customer officer. AnsweriQ’s Seattle office expands Freshworks’ U.S. footprint from San Mateo, Calif., and Denver to the Pacific Northwest tech center, providing another talent hub to draw from. Led by Girish Mathrubootham, founder and CEO, Freshworks provides innovative customer engagement software for businesses of all sizes.

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SaaS IT Service Management Software Customer Support Software

▦ Linked Companies

Freshworks
$500M to $1B
AnsweriQ
up to $1M