Google Cloud updates Dialogflow for better Contact Center AI agents
Summary
Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind Contact Center AI, software that enables businesses to deploy virtual agents for basic customer interactions. With more intents, a virtual agent can access more training phrases, actions, parameters and responses to interact with customers. This feature can bring to light problems like overlapping training phrases or wrong entity annotations, so they can be fixed right away. Dialogflow Versions and Environments is also generally available, letting developers create multiple versions of agents and publish them to different environments, including testing, development, staging and production.