Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution
Summary
Due to the wealth of data that is able to be extracted from emotional analysis and turned into actionable intelligence, this information will help transform conversations into “Conversations that your Customers will Love”. “We are thrilled to work with Neuraswitch to help expand upon the offerings and capabilities within conversational AI,” said Rana Gujral, CEO at Behavioral Signals. "With call centers starting to adopt newer technologies which enhance the view of both the agent and customer, our partnership will continue to deliver solutions at the forefront of challenging the status quo. " Founded in 2016, Behavioral Signals enhances communication between humans and human-to-machine by deducing intelligent and actionable insights from voice using deep learning and NLP. Behavioral Signals offers a new level of customer satisfaction and understanding to, but not limited to, the technology, education, retail, and healthcare industries.