5 Trends That Make ITFM/TBM Critical for 2020 Success
Summary
Here are five trends that will drive considerable growth for the ITFM/TBM space in 2020… Achieving cost transparency across large budgets has always been a core motivator for organizations to pursue ITFM/TBM. Granted, the cloud promises improved performance at a lower cost; but without proper oversight, it can quickly grow into a massive source of hidden waste. That said, attempting to govern cloud spend without a single source-of-truth will always leave money on the table — an issue that will only become more problematic 2020: Historically, IT has served in a more enabler-based, “order-taker” role, where the business dictates requirements and IT simply decides how to execute. But as IT pivots to offer more self-service capabilities, the need for accurate costing and management of services will undoubtedly increase: According to Gartner, business-led/shadow IT has grown to an average of 36% of the total IT budget. And with the increasing “democratization” of technology services available in the market, that number will only get bigger; when business users aren’t satisfied with the offerings available through IT, a whole host of third-party solutions will welcome them with open arms.
