Clarabridge Named A Leader in Customer Feedback Management Platforms Report
Summary
In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest score of all vendors in the integrations, text analytics and customer relationship criteria. “We are extremely proud of these results and could not have achieved this level of success without the dedication and quality of our people and product. Above all, we pride ourselves on delivering value for our customers, and we believe this report validates our unique ability to do so” said Clarabridge CEO Mark Bishof. This is proven by installations where it processes 100% of the survey data from other vendors while also ingesting massive quantities of data from sources like voice, chat, social media, ratings and reviews, and customer emails.” “The Forrester CFM Wave underscores what we consider to be the importance of looking beyond surveys and applying a truly omnichannel approach to customer feedback management that is focused on conversation analytics for calls, chat and messaging” said Mark Bishof. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies.