DealerSocket’s CRM Selected by Volkswagen Credit and Audi Financial Services for Integration with Maturity Manager

▤ Summary

DALLAS--(BUSINESS WIRE)--DealerSocket, Inc., a leading software provider to the automotive industry, today announced that VW Credit, Inc. selected its award-winning customer relationship management (CRM) suite to help drive connections between car buyers and its nearly 1,000 U.S. dealers. Through deep integration with DealerSocket’s CRM, the captive finance arms of Volkswagen and Audi will funnel more than 40 critical data points on prospective buyers, including contract rates and terms, base payment amount and outstanding balances, as well as vehicle health metrics like odometer readings. The power of this deep and seamless integration — which stems from Maturity Manager, the dealer portal VW Credit, Inc. created to facilitate end-of-term transactions and initiate maturity programs — gives dealership employees, including the BDC, and sales teams critical insights inside DealerSocket’s CRM on what moves a customer to a buying decision, which will help increase sales for the dealership. “By centralizing access to the portal within DealerSocket’s CRM, users can access insights on past buyers without toggling between systems, saving valuable time while ensuring intelligent touchpoints that ultimately drive brand loyalty.” The new functionality enables Audi and Volkswagen dealers to centralize further day-to-day operations within DealerSocket’s CRM, which provides end-to-end sales, marketing, communications, service, data mining, and retail management capabilities. “This functionality is just the beginning, as additional innovations between DealerSocket’s CRM and VW Credit, Inc. are already in the works.” DealerSocket is a leading provider of software for the automotive industry, offering a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers’ experience.

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