Case Study: Infocus Technologies using Vision Helpdesk
Summary
The company is promoted by a group of senior IT and Management professionals, with years of rich experience, to create a venture embodying a set of core values, which are fundamental to our existence: Infocus aspires to deliver outstanding services and solutions in its areas of expertise to Corporate Houses, Small & Medium Enterprises (SME) and the Government Sector. The company offers a range of specialized services and solutions for Information Technology (IT), Business Consulting pertaining to SAP Practice. Their offerings range from strategy making, assessment and planning activities and, all key elements of implementation and integration, with extended support post-implementation. Multi-channel ticket creation: Customers contacted for their queries from different mediums like email account, social sites, chats etc and it was difficult to manage the different channels. No SLA record: It was difficult to define the deadlines for staff to provide better customer service.
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