Introducing Inter-Tel Remote Support and Inter-Tel Web Conferencing

▤ Summary

“We see Inter-Tel Remote Support as a highly effective tool that will allow these organizations to greatly increase the speed in which they can address customer concerns, developed to allow both improved customer relations and lower operating costs.” Inter-Tel Web Conferencing is a user-friendly server software solution designed to deliver a robust array of collaborative features, such as one-click web and multi-point video conferencing, application, file and document sharing, chat, and remote control.Through this application, agents have the ability to view and control a user’s desktop to perform a number of tasks remotely, such as installing and configuring software, trouble shooting PC issues, transferring files and sharing documents and applications with customers, and co-browsing to direct customers to online resources that can further assist end users in resolving issues.Additionally, Inter-Tel Remote Support includes a queuing capability that visually displays specific information on incoming callers, a recording and playback feature developed to enhance technical training and development, a system recovery tool to allow complex problems to be resolved quickly, and online management tools to track and access service histories and other relevant data.Customers can log into a company’s website or be directed to a URL where they can access interactive online communications.“By nature, calling into help desks for service and support has been a time-consuming, expensive and frustrating process for both the vendor and its customers” explained Jeffrey T. Ford, chief technology officer for Inter-Tel.“We see Inter-Tel Remote Support as a highly effective tool that will allow these organizations to greatly increase the speed in which they can address customer concerns, developed to allow both improved customer relations and lower operating costs.”Inter-Tel Web Conferencing is a user-friendly server software solution designed to deliver a robust array of collaborative features, such as one-click web and multi-point video conferencing, application, file and document sharing, chat, and remote control.Unlike other web conferencing products, these licenses are not specific to any person or to any specific PC allowing for more flexible usage by our customers.This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements regarding design features and functionality of the Inter-Tel Web Conferencing and Inter-Tel Remote Support; and the reliability, scalability and cost effective features of the applications.

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