5 Things You Can Learn From Your Ticketing System Reporting

▤ Summary

All of these are able to be reviewed via JitBit’s reporting function: This is pretty straightforward, on average, how long do customers wait for a response? It gives you an indicator of whether someone may require more training, whether agents have access to all the information they need and how their performance review might stack up. The “ping pong” rate refers to the average number of back and forth messages it takes to close a ticket. Your customer satisfaction ratings as well as any other feedback they give can be tracked over time to understand their overall sentiment about your company. From this data, you can plan ahead for staffing needs to ensure that you don’t see a drop in service levels over your busiest times.

▦ Linked Companies

Jitbit

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