Metapack Launches Delivery Tracker to Help Global Retailers Create Best-in-Class Delivery Experiences and Inspire Repeat Business
Summary
“For many online retailers, customer communication ends at the order confirmation email and we believe that’s a missed opportunity. At Metapack, our goal is to create a seamless branded experience from checkout to tracking to delivery to returns. Delivery Tracker goes a long way to delivering on that promise,” said Duncan Licence, VP of Global Product at Metapack. This creates an untapped revenue stream that was non-existent when retailers would send customers to the parcel carrier page to get delivery status. A seamless brand experience from store to cart to delivery and back Delivery Tracker allows retailers to maintain a consistent brand experience throughout the entire customer life cycle, while keeping the customer on the retailer site to track a parcel.
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