Horizon Hobby, No Response to emails over a manufacturing defect - RC Groups

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Horizon Hobby, No Response to emails over a manufacturing defect I find that wether a company gives good service is when things go wrong and not how quickly something arrives. I ordered a Staufenbiel Vegas PNP over the New Year From Horizon Hobby, or more accurately a friend did as I was away. I could get my friend to initiate a claim through the payment process but I dont really want to involve him at that level. This thing has a retail price tag of £509.99, when it was ordered it was on offer for a much more reasonable £279.99 which takes some of the sting out of it. I originally posted this on the Modelflying forum and a suggestion was made to take this to a wider audience on here.

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