Cut payment collection costs 50% using IVR ACH Payments

▤ Summary

While there is a cost to implementing IVR for payment remittance, it’s significantly less expensive than your customer service agents staffing those calls. To make payment and continue your garbage pick up please press 1” The customer is guided through voice prompts where any info the business is looking to collect is recorded. Remove manual labor and increase collection rates as people prefer anonymity when making late payments. Another benefit of IVR payments comes in that callers don’t have to spend time on hold waiting for a customer service agent. Moreover, customers are simply more comfortable remitting their credit card or checking account information to an IVR system then someone at a call center.

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