Gartners Top IT Automation Predictions for 2020
Summary
Meanwhile, organizations will use multiple low-code application platforms (LCAP) and will have expanding use cases for robotic process automation, adding decentralized scripts, apps, and bots throughout an already-complicated digital environment. Therefor, businesses need a new approach: digital transformation shouldnt be treated as a project with concrete time-lines and budget, but rather as a product that requires continuous development. The analysts who co-wrote Gartner’s Top Strategic Predictions for 2020 recommend that organizations improve “visibility, insight and understanding” of operations while untangling complex dependencies between systems, resources, and platforms. “The number of disparate infrastructure tools required to manage workloads in many locations limits the ability to conduct discovery, performance monitoring, optimization and dependency mapping, and to obtain key insights. I&O leaders need a cohesive management for the technology assets supporting business workloads.” The world of IT operations/IT infrastructure has long been on the front lines of digital transformation.
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