Sonos boss apologises for software update plan

▤ Summary

The boss of Sonos apologised on Thursday for a decision to prevent older speakers from receiving software updates. Some Sonos customers who spent thousands of pounds on their products voiced their anger on social media. Sonos said it will still offer fixes for bugs and security patches for older products. But the plan needed to be put in place because older hardware would not be able to support the new software. Affected Sonos customers are being offered a 30% discount towards a new product if they recycle their old speakers.

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