Following Through with Patients by Following up on Survey Results
Summary
If you’ve been following this blog recently, you may have seen our posts about using surveys to give patients better healthcare experiences. Although surveys can be extremely valuable, they are only useful if providers follow up with appropriate actions based on patient feedback. Many patients are eager to participate in surveys—nearly nine in ten Americans (86%) say they would be likely to take a survey from a healthcare professional or organization. Following up in response to surveys shows patients that their providers are engaged and care about their health. One study found that patients whose healthcare providers collaborated with pharmacists and intervened with educational information and medication refill reminder calls were more medication adherent 12 months after being discharged from the hospital than patients who had not received similar follow-up (89% vs. 74%).
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