Trane Employs HP and PolyVista for Warranty Chain Management Early Warning Solution
Summary
“This helps us to identify potential product defects and warranty management challenges, trends and anomalies for faster identification and resolution of product quality and warranty-related problems before we start hearing about it from anywhere else.” The PolyVista and HP solution frees Trane’s business users from dependence on IT or statisticians to analyze warranty and quality data – the solution provides both technical and non-technical Trane employees with a means to analyze disparate data sources using high-end analytics and text mining.Throughout Trane’s solution investigation and vendor selection process, HP and PolyVista worked to provide the company’s key business users with an analytic environment that automatically uncovered anomalies, correlations and relationships hidden in their data.With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $94.1 billion for the four fiscal quarters ended Jan. 31, 2007.“This helps us to identify potential product defects and warranty management challenges, trends and anomalies for faster identification and resolution of product quality and warranty-related problems before we start hearing about it from anywhere else.”The PolyVista and HP solution frees Trane’s business users from dependence on IT or statisticians to analyze warranty and quality data – the solution provides both technical and non-technical Trane employees with a means to analyze disparate data sources using high-end analytics and text mining.“With PolyVista, HP is enabling Trane’s business users to discover new and valuable business insights hidden in their data to transform the customer warranty and quality management processes from reactive to proactive,” said Brian Walker, director, Americas Automotive Industries, HP.Throughout Trane’s solution investigation and vendor selection process, HP and PolyVista worked to provide the company’s key business users with an analytic environment that automatically uncovered anomalies, correlations and relationships hidden in their data.“It is the ability to uncover unknown issues and problems that is critical to reducing production costs and warranty spend and delivering high-quality products to customers,” said Bob Potts, vice president of sales, PolyVista.With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $94.1 billion for the four fiscal quarters ended Jan. 31, 2007.This news release contains forward-looking statements that involve risks, uncertainties and assumptions.
