With New Release, McLeod Software makes Customer Service Teams More Effective, Gives Brokers Digital Advantage, and Puts Cloud-Based Business Intelligence to Work
Summary
The Cloud IQ Business Intelligence solution provides broad insight by giving visual analysis along with the ability to drill down and understand what is behind the numbers. Cloud IQ comes with an assortment of standard Power BI analytics and dashboards, built from the most commonly used Key Performance Indicators (KPIs). This means that logistics companies using PowerBroker can now deploy some of the same capabilities widely touted by the “digital brokers,” who seek to engage carriers looking for loads through their mobile app. This process creates a secure connection for the driver to communicate load information back to the broker, without having to remember a username or password. They consistently improve their customer service and operating ratios, attract and retain the best drivers, and automate their crucial business processes.