Paying Research Volunteers: How to be Participant-Centric
Summary
The clinical research industry must make an effort to match modern expectations, especially for payments such as stipends and reimbursements to study participants. Up until recently, these payments were almost entirely made in check form and would take several weeks, or months, after the visit occurred to reach the participant. That’s why an easy-to-use payment system helps site staff set expectations upfront with the participants based on protocol guidelines. Providing participants with a web portal or mobile app as a resource to view funds and manage notification preferences adds another layer of convenience. In addition, offering participants support in case the card is lost or stolen, or for any other questions, helps resolve any issues and provides the answers they need.
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