To buy or to build: the rebate management dilemma
Summary
I’m writing this blog post to explain the potential advantages and drawbacks of each approach, in the hope it’ll help you to make an informed decision—based on your own organization, and its resources, priorities, and requirements. Many of the businesses I speak to already have a one- or two-year dev backlog, composed of higher priority projects relating to core ERP or Point of Sale systems. A reputable vendor will constant work to roll out critical updates, and continually invest in their software to add the new features and capabilities their customers demand. When I sit down with businesses to discuss what, in an ideal world, they want their rebate management processes and software to look like, starting with that completely blank sheet of paper isn’t always helpful. When you’re starting from scratch, you also have to answer a lot of fundamental functionality and design questions, which—unless you’re working with a software development partner who really understands rebate management—you’re not necessarily going to get right first time.
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